Terms & Conditions.

Last updated: September 2025

Please read the following terms and conditions carefully before we begin working together. By booking my services, you agree to these terms, which help create clarity, mutual respect, and a supportive working relationship.

1. My Services

I offer a range of services including:

  • Antenatal education and preparation

  • Birth support (in-person or remote)

  • Postnatal care

  • 1:1 retreats and healing sessions

Please note that as a doula, I do not offer medical care or advice. My role is to provide emotional, practical, and informational support, and to signpost you to evidence-based resources and appropriate professionals when needed.

2. Booking & Payment

  • A non-refundable deposit is required to secure your place for birth support or other multi-session packages.

  • The remaining balance is due by [insert number] weeks before your estimated due date, unless otherwise agreed.

  • Payment plans are available — please get in touch if you'd like to arrange one.

  • For one-off sessions or retreats, full payment is due at the time of booking.

3. Cancellations & Refunds

  • If you cancel a booked service more than [X days] in advance, a partial refund may be issued, minus the deposit and any work already completed.

  • If I am unable to attend your birth due to illness, an emergency, or circumstances beyond my control, I will do my best to provide a back-up doula (if available) or refund part of your fee, as appropriate.

  • For postnatal or individual sessions, I ask for at least 48 hours’ notice for cancellations. Missed sessions or late cancellations may be charged in full.

4. On-Call Period (for Birth Support)

When you book birth support, I will be on call from 38 weeks until your baby is born. This means I will be available 24/7 to attend your birth during this window.

If you go into labour before 38 weeks, I will do my best to support you, though availability may be limited.

5. Your Responsibilities

To make the most of our work together, I ask that you:

  • Communicate openly and honestly about your needs, preferences, and concerns

  • Let me know promptly about any changes to your birth plan, care provider, or location

  • Treat our sessions as a safe and respectful space

  • Inform your midwife or consultant that you are working with a doula

6. Confidentiality

Everything you share with me is kept strictly confidential, except where I am legally required to share information (e.g. risk of harm to you or others). See my Privacy Policy for full details on how your data is stored and protected.

7. Insurance

I am fully insured to work as a doula and complementary therapist in the UK.

8. Scope of Practice

Please note:

  • I do not make clinical decisions on your behalf

  • I do not speak to healthcare professionals on your behalf without your permission

  • I support your choices and will help you explore all your options without judgment

9. Feedback & Complaints

If you have feedback or concerns, please don’t hesitate to speak with me directly. I’m committed to resolving issues kindly and professionally.

10. Changes to These Terms

These terms may be updated occasionally. Any significant changes will be communicated clearly.

Contact

If you have any questions about these Terms & Conditions, feel free to get in touch:

emma@empoweringbumpsandbirth.co.uk

+447427957138